Patient Qualifications for Med Sync

This topic is part of the Med Sync section that is intended for independent pharmacies only. This topic is not applicable to Rexall pharmacies.

Prior to enrolling patients in the Med Sync program, the patient must have certain information on their Profile, and the patient and prescription must have certain statuses.

Use the dropdowns below to learn more information.

For a patient to be enrolled in the Med Sync program, they must have the following information on their Profile.

  • Birth Date

  • Phone - required for Med Sync to perform outbound calling

A patient must have a specific status to be enrolled in the Med Sync program.

Patient status included Patient status NOT included
  • Active
  • Animal
  • Hospitalized
  • Deceased
  • Inactive
  • Obsolete
  • Out of Province
  • Caregiver

If a patient that is enrolled in the Med Sync program has they status change from that is included in the program to one that is not included, their enrollment in the program must be manually changed in the Programs tab.

For more information, see Med Sync Enrollment

Only prescriptions with a specific status or type can be enrolled in the Med Sync program.

Prescription status or type included Prescription status or type NOT included
  • Complete
  • Discontinued (if status = Complete)
  • Transferred In (if status = Complete)
  • Flu prescriptions
  • Pend
  • Hold
  • Queued
  • Cancelled
  • Suspended
  • Amended
  • Prescription over a year old

If a prescription that is currently enrolled in the Med Sync program has its status change from one that is included to one that is not included in the Med Sync program, the prescription needs to be manually removed from the program.

If a prescription that is currently not enrolled in the Med Sync program has its status change from one that is not included to one that is included in the Med Sync program, the prescription must be manually added to the program.

Related Topics

Med Sync Enrollment